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Eucalyptus is seeking a Medical Support Specialist in Manila to provide crucial clinical support to patients. This role involves working alongside doctors, nurses, and pharmacists to triage, assess, and support patients through their treatment, primarily via email. The ideal candidate will be passionate about healthcare and possess strong communication skills.
Responsibilities:
- Triage, assess, and support patients by evaluating the severity of medical side effects and inquiries, providing appropriate assistance, and escalating when necessary.
- Ensure timely and accurate responses to patients, delivering accurate medical information and advice while adhering to safety and quality standards.
- Maintain patient safety by taking necessary precautions when addressing medical concerns and side effects.
- Initiate communication based on tracker information, monitoring patient progress and reaching out to provide support and increase treatment adherence.
- Share patient feedback and insights with the clinical services team and wider business to improve service experiences.
Requirements:
- Doctor of Medicine, Registered Pharmacist, or Registered Nurse with 2+ years of post-registration experience in the healthcare industry.
- Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email.
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule.
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision.
- Willingness to work a late mid-shift schedule between 2 PM - 1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off.
What Eucalyptus Offers:
- A supportive team environment with regular feedback and opportunities for growth.
- Comprehensive leave offerings, including sick, maternal/paternal, compassionate, and vacation leave.
- Personal health days and budget to encourage well-being.
- Health insurance coverage with accredited providers.
- Standard statutory benefits and 13th month pay.
- Transportation allowance for reporting to the Makati office.
- Annual professional development budget and leave credits.
Careers at Eucalyptus
Eucalyptus is a digital healthcare startup focused on solving major global health challenges. With a presence in multiple countries, including Germany, the company leverages technology and design to provide accessible, high-quality clinical care. Eucalyptus fosters a collaborative environment that values open communication and continuous improvement. Career opportunities emphasize teamwork, ownership, and a commitment to patient well-being. The company supports employee growth through professional development resources, wellness benefits, and a focus on creating a positive impact in healthcare.