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Eucalyptus is seeking a Telehealth Nurse or Pharmacist to provide medical support to patients, primarily via email. The Medical Support Associate will triage, assess, and support patients through their treatment. The role involves working alongside doctors, nurses, and pharmacists to provide multidisciplinary clinical support and ensure patients have access to the right clinician at the right time.
Responsibilities include:
- Providing medical support to patients with a range of conditions
- Evaluating the severity of patients' medical side effects and enquiries, providing appropriate assistance and information, and escalating where appropriate.
- Ensuring timely and accurate responses to patients, delivering accurate medical information and advice while adhering to safety and quality standards
- Monitoring patient progress through tracking data and reaching out to patients as needed to provide support to increase treatment adherence
- Sharing patient feedback and insights with the clinical services team and wider business
The ideal candidate will have:
- A Doctor of Medicine, Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
- Excellent writing skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email
- Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
- Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
- Willingness to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
Eucalyptus offers:
- Leave offerings including sick, maternal/paternal, compassionate, and vacation leave
- Personal health days leave and budget
- Health insurance coverage
- Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay
- Transportation allowance for reporting to the Makati office
- Annual professional development budget and additional leave credits
- Regular performance and pay reviews
Careers at Eucalyptus
Eucalyptus is a digital healthcare startup focused on solving major global health challenges. With a presence in multiple countries, including Germany, the company leverages technology and design to provide accessible, high-quality clinical care. Eucalyptus fosters a collaborative environment that values open communication and continuous improvement. Career opportunities emphasize teamwork, ownership, and a commitment to patient well-being. The company supports employee growth through professional development resources, wellness benefits, and a focus on creating a positive impact in healthcare.