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Customer Experience Advocate (Bucharest) at Alchemy

Alchemy is hiring a Customer Experience Advocate in Bucharest.
On-Site
Romania
Undisclosed salary
Alchemy is seeking a Customer Experience Advocate to be the voice of the customer and the heartbeat of Alchemy’s developer community. The Customer Experience Advocate will be the first technical touchpoint for developers building in Web3 and will be embedded in key community channels like Discord, Telegram, and other developer forums. This role involves technical support, product influence, and community engagement.She will help developers debug code, navigate our APIs, and troubleshoot RPC issues, all while capturing insights that shape the future of the platform. She will also partner closely with Product and Engineering to make sure the developer voice is represented in everything we do.
  • Support developers in public Discord, debugging questions across RPC Node Issues, API requests, Billing, SDKs, and more
  • Onboard and engage new users, helping them ship and guiding them toward activation.
  • Obsess over the customer experience - identify gaps, propose improvements, and help build internal automations.
  • Track and relay product feedback to internal teams.
  • Build trust with the community by being helpful, technical, and reliable.
  • Champion community-first practices.
  • 1+ years of experience in developer, customer engineering, or technical support roles
  • Technical background
  • Experience working in crypto / Web3, or built a relevant side project
  • Proficiency in at least one programming language (e.g. JavaScript, Python, Solidity)
  • Comfortable debugging API requests, dev environments, and blockchain-related tools
  • Excellent written and verbal communication skills
  • Strong prioritization, time management, and attention to detail
  • Impact: Gain experience at the prominent developer platform in web3
  • Visibility: Your work will directly influence Alchemy's Product, Engineering, and Sales roadmaps
  • Community: You’ll be plugged into the center of the Web3 builder ecosystem
  • Career Growth: This is a high-leverage entry point to grow your career in many directions, depending on your career interests
Apply

Alchemy

Alchemy is a leading web3 developer platform, providing comprehensive APIs, SDKs, and tools for building and scaling onchain applications and rollups. It empowers developers with infrastructure and expertise, enabling them to create exceptional web3 products. Trusted by top web3 teams and global brands, Alchemy drives innovation in the blockchain space, supported by leading VCs and institutions. The company is dedicated to bringing web3 to a billion users by equipping builders with the resources they need to succeed.