Customer Operations Development Partner & Trainer

Job Description

Flagstone is seeking a Customer Operations Development Partner & Trainer to enhance customer experiences and drive training for operations, onboarding, and client services teams. The ideal candidate will thrive in a fast-paced environment and possess a deep understanding of customer-centric strategies and financial compliance.

Role Involves:

• Designing and delivering engaging training programs for customer experience and sales teams.
• Conducting interactive workshops and on-the-job coaching.
• Developing onboarding programs for new hires.
• Ensuring training programs align with FCA Consumer Duty regulations.
• Assessing training effectiveness and driving continuous improvement.

Requirements:

• Knowledge of FCA Consumer Duty and Treating Customers Fairly (TCF) regulations.
• Proven experience in training roles within customer service, operations, sales, or financial services.
• Strong understanding of sales methodologies and customer engagement strategies.
• Experience designing and delivering blended learning programs.
• Excellent coaching, facilitation, and communication skills.

What Flagstone Offers:

• Private healthcare
• Life insurance (four times your annual salary)
• Dental/optical care
• Matched pension contributions (5%)
• Income protection
• Around the World in 90 days (remote working possibility)
• £1,000 annual learning bursary
• 25 days holiday (plus bank holidays)
• Home working kit
• Access to our platform, at no cost
• Additional 3 days community and charity leave each year
• Quarterly half days for Wellness leave
• Flexible bank holidays
• Gym discount