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Job Description
Whatnot, the largest livestream shopping platform in North America and Europe, is seeking a Customer Experience Agent to join their team in Dublin, Ireland. This role is crucial in ensuring the best possible user experience through process improvement, order management, and problem-solving. The Customer Experience Agent will interact with buyers and sellers, resolve issues related to payments, orders, and shipments, and work with other departments to troubleshoot and improve the overall customer experience.
What this role involves:
- Interacting with buyers and sellers with a customer-first attitude.
- Resolving customer issues regarding payments, orders, shipments, and general questions.
- Becoming an expert in Whatnot's product, processes, and systems.
- Working with other departments to troubleshoot and resolve open questions.
- Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience.
Requirements:
- 2+ years of support experience handling email and/or chat services.
- Weekend availability.
- Fluency in English.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
- Proactive problem-solving and process-improving skills.
What Whatnot offers:
- Flexible Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; Pension plan
- Monthly allowance to dogfood the app
- Parental Leave
