Regional Services Partner - Netherlands at Referral Board

Elastic is seeking a Regional Services Partner (RSP) to accelerate customer value through expert professional services and enablement. The RSP will serve as a trusted advisor, partnering with sales, account, and delivery teams to position outcome-oriented services offerings, often requiring customized value propositions. This role involves crafting a services territory strategy, generating proposals and statements of work, and ensuring customer satisfaction with their Elastic Services investment.

The RSP also provides leadership and governance over a portfolio of engagements, collaborating with Delivery Management and Project Coordination. They will work with all Elastic stakeholders and customers directly to understand and support our customers throughout their lifecycle, driving adoption through services engagements for both new and existing customers.

Responsibilities:

• Account Team Collaboration & Services Proposal Development
• Building & Fostering Strong Relationships
• Becoming a Strategic Advisor & Driving Customer Advocacy
• Pursue Customer Operational Excellence
• Provide leadership and effective governance over a portfolio of the engagements within the region
• Mastery of your Profession
• Demonstrating Elastic Proficiency

Requirements:

• Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
• Minimum of 8-12 years' experience in relevant professional services or pre-sales functions
• Demonstrable experience of owning complex negotiations across terms, contract structure and associated deliverables
• Track record of contributing to the growth of a services business through actions such as developing best practices, improving sizing, advancing offerings, etc.

Elastic offers:

• Competitive pay
• Health coverage
• Flexible locations and schedules for many roles
• Generous vacation days
• Matching for financial donations and service
• Parental leave