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Customer Care Executive (English and German) at FREENOW

Customer Care Executive role in Athens, up to 19,000€ annually.
On-Site
Greece
USD 20,635
EUR 19,000

FREENOW is seeking a Customer Care Executive to join their Customer Experience team in Athens or Thessaloniki. The Customer Care Executive will be responsible for handling both front and back office duties, providing support to drivers and passengers. The ideal candidate will be passionate about customer service and problem-solving, ensuring high-quality service and smooth operations.

The role involves:

  • Delivering high-quality support via emails, chats, and calls.
  • Advocating for passengers and drivers, showing empathy while resolving issues.
  • Triaging issues and escalating them to relevant teams.
  • Cooperating with other departments on internal projects.

Requirements include:

  • Initial experience in customer support.
  • Fluency in English and German (mandatory), French and Italian are a plus.
  • Good problem-solving and active listening skills.
  • Ability to multitask and perform under pressure.
  • Detail-oriented and proactive approach to process improvements.

FREENOW offers:

  • Flexible working arrangements.
  • LinkedIn Learning.
  • Sabbatical and special leave policies.
  • Health Insurance.
  • Employee assistance program.
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FREENOW

FREENOW is a leading mobility provider, operating primarily through its number one taxi app in Spain. The company empowers smarter mobility decisions, enabling people to move freely and cities to thrive. FREENOW fosters relationships within the taxi industry, partnering with dispatchers and fleet operators to expand its footprint and solidify market leadership. The company focuses on data-driven optimization, analysing market performance and collaborating with various teams to enhance business development and drive operational excellence.