Customer Care Executive (English and German) at FREENOW

FREENOW is seeking a Customer Care Executive to join their Customer Experience team in either Athens or Thessaloniki. This role combines front office and back office duties, providing support to both drivers and passengers. The Customer Care Executive will be responsible for ensuring high-quality service and smooth operation of the Real-Time Team.

The role involves:

• Delivering high-quality support via emails, chats, and calls.
• Advocating for passengers and drivers, showing empathy while resolving issues.
• Triaging issues and escalating them to relevant teams.
• Cooperating with other departments to assist in internal projects.

Requirements include:

• Initial experience in customer support.
• Fluency in English and German (mandatory).
• Good problem-solving and active listening skills.
• Ability to multitask and perform effectively under pressure.
• Detail-oriented with a proactive approach to process improvements.

FREENOW offers:

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• Mobility Credit
• Health Insurance
• Employee assistance program

FREENOW is an equal opportunity employer. They value diversity, equity, and inclusion, ensuring a welcoming environment for all employees.