Student Experience Associate at General Assembly

General Assembly is seeking a Student Experience Associate for a one-year contract in Bahrain. The Student Experience Associate will be responsible for student and course operations, finding process efficiencies, and driving a positive learning experience for all incoming students. They will also streamline student onboarding processes.

• Building and managing Student Experience strategy
• Owning and iterating upon current student onboarding
• Collecting student data pre-course and sharing results with the Instructor Management team
• Cultivating relationships with each cohort or program
• Developing a deep understanding of all GA Education Product lines
• Helping facilitate student orientation
• Offboarding students
• Observing instruction and providing coaching to students
• Supporting with instructor hiring, and management-related processes

Requirements:

• At least 2 years of work experience in a customer service role
• Highly organized
• Great written and verbal communication skills
• Tech and system savvy; familiar with Google Suite
• Strong interpersonal skills for handling difficult conversations
• Fluency in English & Arabic
• Bonus: Community building skills