Customer Service Specialist - DE and EN Speaker at Wellhub

Wellhub is seeking a Customer Service Specialist fluent in German and English to join their international Customer Experience team based in Madrid, Spain. Wellhub is a corporate wellness platform connecting employees to fitness, mindfulness, therapy, nutrition, and sleep resources, with a growing global team in 11 countries. The Customer Service Specialist will play a key role in leveraging the Wellhub user experience by providing top-notch support to users and gym partners in the UK and Germany.

The role involves:

• Identifying and assessing customers’ needs to ensure satisfaction.
• Managing customer communications and replying to requests via email and chat.
• Taking care of customer complaints, providing solutions, and ensuring resolution.
• Maintaining the CRM system and updating customer records.
• Collaborating with multiple departments to support various processes.

Requirements:

• Proficient/Fluent level of German and English is required.
• Previous experience in customer service, helpdesk, or similar.
• Strong communication and interpersonal skills.
• Detail-oriented with a genuine care for offering top-quality service.
• Ability to be flexible, resourceful, and to multi-task.
• Positive attitude, proactive, and dynamic.
• First experience with Zendesk would be a plus.

What Wellhub offers:

• Access to Wellhub platform benefits including onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
• Fitness subsidy to access onsite gyms and fitness studios.
• Flexible work environment with hybrid and remote options.
• Home office stipend and monthly flexible work allowance.
• Minimum of 25 days paid holiday per year (plus additional days based on tenure).
• Paid parental leave.
• Opportunities for personal and career growth.
• Value-based culture of trust, flexibility, and integrity.