Managed Services Lead

Job Description

NeuraFlash is seeking a Managed Services Lead to serve customers as a Solution Architect and provide industry best practices. The Managed Services Lead will leverage Salesforce technology such as Experience Cloud, Service Cloud, Sales Cloud, and Knowledge to translate business requirements into well-architected solutions. This role involves driving continuous improvement and innovation on long-term customer engagements focused on strategic outcomes. The candidate will lead 3 to 4 managed services engagements concurrently, supported by consultants in India and Colombia. They will own client and team onboarding activities, partner with customers to define and manage the backlog, define user personas, write and groom user stories, and decompose user stories into actionable tasks. The Managed Services Lead will also track budget consumption per contract and be responsible for engagement status, risk tracking, issue tracking, and customer communication.

• Serving customers as a Solution Architect
• Providing industry best practices and serving as a trusted client advisor
• Leveraging Salesforce technology
• Translating business requirements into well-architected solutions
• Driving continuous improvement and innovation
• Leading managed services engagements
• Owning client and team onboarding activities
• Partnering with customers to define and manage Backlog
• Defining User Personas
• Writing and grooming User Stories
• Decomposing User Stories into actionable Tasks
• Tracking consumption of budget per contract
• Being responsible for engagement status, risk tracking, issue tracking, and customer communication
• Routine and complex configuration of the Salesforce platform
• Coaching and mentoring junior technical and functional team members
• Following and understanding new Salesforce product and technical capabilities

• Significant business process, technical consulting, or enterprise architecture experience
• Solid understanding of the full Salesforce Platform and its architecture
• 3-5+ years of hands on Salesforce platform experience
• Willing and able learner of new technologies
• Strong written and oral communication
• Client facing experience
• Experience writing user stories with estimation/sizing and release planning
• Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications
• Attention towards detail – detail oriented
• Strong team player
• Great communication skills
• Keep an open mind and must be flexible to change

• Remote work flexibility
• Collaboration with a team of smart people