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NeuraFlash is seeking a talented Salesforce Solution Architect to enhance its Service Cloud Voice practice. The candidate will collaborate with customers to understand their business needs, translate requirements into contact center designs, and develop solutions using Salesforce Service Cloud Voice and Amazon Connect. He/she will manage projects, deliver training, and lead discussions on contact center strategy. The role involves configuring Salesforce solutions, partnering with the AI team to create innovative solutions, and acquiring expertise in the latest Salesforce features.
Role Involves:
- Facilitating business process reviews
- Configuring Salesforce Service Cloud Voice and Amazon Connect solutions
- Developing technical requirements and specifications
- Managing projects and customer communications
- Delivering customer training and documentation
Requirements:
- 3-5+ years project experience in a hands-on position
- 3+ years of experience with Salesforce in a development or configuration capacity
- Understanding of customer service and contact center operations
- Solid understanding of Salesforce Platform and its architecture
- Experience building custom applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in Pre-Sales, Project Management, Discovery and Design
NeuraFlash Offers:
- Remote work flexibility
- Collaboration with a team of experts
- Opportunities for professional growth
NeuraFlash
NeuraFlash is a leading AI solution provider, specializing in transforming business operations through cutting-edge technologies. The company integrates platforms, such as Salesforce Einstein and Amazon Connect, to deliver intelligent, tailored solutions. NeuraFlash focuses on revolutionizing workflows, improving customer experiences, and driving impactful results. As pioneers in generative AI and AI agents, they empower organizations to thrive in the evolving digital landscape. NeuraFlash distinguishes itself as Salesforce's premier partner for Agentforce, developing AI-powered bots and streamlining business processes, they are at the forefront of AI innovation.