IT Infrastructure Manager

Job Description

Sony Music is seeking an IT Infrastructure Manager to oversee the day-to-day operations of its IT infrastructure in Mumbai, India. The IT Infrastructure Manager will be responsible for managing servers, networks, storage, and user support systems, ensuring system availability, security, and performance. The role involves incident resolution, service requests, and system monitoring.

Role involves:

• Overseeing day-to-day IT Infrastructure operations.
• Tracking, managing, and resolving support tickets, incidents, and service requests.
• Overseeing the installation, configuration, and maintenance of servers.
• Ensuring compliance with global policies and regulatory standards.
• Overseeing security protocols and tools.
• Vendor Management.
• Planning and executing BCP and DR activities.

Requirements:

• 6-8 years of experience in infrastructure management and support.
• Bachelor’s degree in computer science or BE.
• Working knowledge of ITIL, CCNA (desirable).
• Proficiency in Windows Server, Linux/Unix, VMware/Hyper-V virtualization, and Active Directory Management.
• Experience with AWS, Azure, and hybrid cloud environments.
• Expertise in TCP/IP, DNS, DHCP, routing, switching, VPNs, LAN/WAN design, Cisco networking (routers, switches, firewalls), and network security.
• Strong understanding of firewalls, IDS/IPS, encryption, VPNs.
• Expertise in DRP, BCP, failover systems, and ensuring business continuity.
• Exposure to O365, SharePoint.
• Understanding of current and emerging technologies.
• Proficiency in technical documentation, network diagrams and report.

What Sony Music offers:

• A vibrant global community.
• A modern office environment.
• Investment in professional growth and development.
• The space to accelerate progress and champion positive change.
• Annual leave, medical leave and medical insurance.