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Apollo.io is seeking a Product Advocate Team Lead to drive the success of the customer support team. The Team Lead will coach and develop representatives, ensure operational excellence, and foster a culture of feedback and recognition. Apollo.io, trusted by over 500,000 companies, provides a go-to-market solution for revenue teams, offering verified contact data and tools to engage and convert contacts.Responsibilities include:
- Providing coaching and developmental feedback
- Leading weekly team meetings
- Fostering a culture of continuous learning
- Resolving customer issues
- Contributing to cross-functional projects
- 2+ years in a leadership role within customer support
- Prior experience with SaaS, CRM, and telephony tools (bonus)
- Advanced level of English
- Experience contributing to in-office leadership
- A collaborative environment
- Investment in employee growth
- Opportunities to experiment and take risks
Apollo.io
Apollo.io is a leading go-to-market solution trusted by numerous companies globally. Founded in 2015, it is a fast-growing SaaS company providing sales and marketing teams with verified B2B contact data for millions of professionals and companies worldwide. The platform offers tools to engage and convert contacts. Apollo.io helps revenue teams find accurate contact information and automate outreach, turning prospects into customers. The company is backed by top-tier investors and aims to drive revenue potential for its clients.