Product Advocate Team Lead

Job Description

Apollo.io, a leading go-to-market solution provider, is seeking a Product Advocate Team Lead. This role is crucial for driving the success of the customer support team through coaching, development, and ensuring operational excellence. The ideal candidate will foster a culture of feedback and recognition, monitor team performance, and maintain a deep understanding of Apollo.io's processes and products.Apollo.io expects from candidate to:

• Provide consistent coaching and developmental feedback.
• Plan and lead weekly team meetings.
• Foster a culture of continuous learning.
• Actively contribute to cross-functional projects.
• Lead by example in ethical decision-making.

Apollo.io requires candidate to have:

• 2+ years in a leadership role within customer support.
• Prior experience with SaaS, CRM, and telephony tools (bonus).
• Advanced English.
• Experience with customer support tools.

Apollo.io offers:

• A collaborative work environment.
• Opportunities for growth and development.
• A chance to make a real impact.