Clash
of Jobs
This feature is not ready yet
Sign up for the newsletter to get notified when it's available
Browse All Jobs
Apollo.io is seeking a Technical Writer to create, maintain, and optimize knowledge base content. The role is essential for empowering customer support representatives with accurate and user-friendly resources, improving customer satisfaction.
Responsibilities:
Requirements:
Apollo.io offers:
Responsibilities:
- Research, write, and develop new knowledge base articles, FAQs, troubleshooting guides, and instructional content.
- Work closely with product and support teams to document new features, workflows, and best practices.
- Ensure content accuracy and reflects updates within 48 hours.
- Optimize content for SEO and internal searchability.
- Provide training materials for the Enablement team.
Requirements:
- 2+ years of experience in technical writing or content management.
- Familiarity with customer support operations and ticketing systems.
- Proficiency in knowledge base tools like Zendesk Guide, Confluence, or similar.
Apollo.io offers:
- A collaborative environment.
- Opportunities for growth and development.
- A mission-driven culture focused on customer success.
Apollo.io
Apollo.io is a leading go-to-market solution trusted by numerous companies globally. Founded in 2015, it is a fast-growing SaaS company providing sales and marketing teams with verified B2B contact data for millions of professionals and companies worldwide. The platform offers tools to engage and convert contacts. Apollo.io helps revenue teams find accurate contact information and automate outreach, turning prospects into customers. The company is backed by top-tier investors and aims to drive revenue potential for its clients.