Operational Excellence (OpEx) Specialist

Job Description

OKX is seeking an Operational Excellence (OpEx) Specialist to join their Global Business Service (GBS) Centre in Budapest. The OpEx Specialist will focus on enhancing operational efficiency, effectiveness, and customer experience within the organization. This role involves identifying areas for improvement, streamlining processes, and driving the adoption of OKGroup products and services.

The Operational Excellence Specialist will collaborate with various stakeholders, including the operations team, and external partners, to gather insights, understand requirements, and develop solutions. They will lead process re-engineering initiatives, address potential issues, and ensure effective execution across business operations activities.

The role offers a competitive remuneration package, yearly performance bonus, and excellent prospects for growth and promotion. OKX provides assistance, skill development opportunities, mentoring, and training programs to help employees succeed. The company also offers employee engagement, recognition, and appreciation programs, as well as a multinational working environment and a hybrid work environment.

• Identify improvement opportunities based on data analysis, and voice of customer analysis
• Work with different stakeholders from the operations team to gather insights, understand requirements and develop solutions.
• Drive and lead the process, policies, and procedure re-engineering initiatives with internal and external stakeholders
• Proactively address, identify, and tackle potential key issues and blockers in achieving operational excellence within GBS team.
• Foster agile corporations and coordination across different functions during business incidents or crises.
• Take the lead in the governance of GBS function SOPs to ensure the document remains relevant to the standards and requirements of the GBS functions.
• Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.
• Manage and oversee projects related to operational process improvements from initiation to completion.
• Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

• Bachelor or master Degree in business administration, engineering, operations management, or a related field
• Minimum 3 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement
• Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.
• Proven analytical, documentation, process engineering skills.
• Demonstrated ability to build trust and facilitate consensus among cross-functional teams
• Ability to manage through complexity to identify solutions and deliver results
• Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization
• Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

• Competitive remuneration package
• Yearly Performance Bonus
• Excellent prospects for growth and promotion
• Employee engagement, recognition and appreciation program.
• Multinational working environment
• Hybrid work environment