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Client Services Specialist (Theaters and Residencies)

AXS is hiring Client Services Specialist for theaters and residencies.
AXS
On-Site
United States
USD 49,920
USD 24 per hour
Job Description
AXS is seeking a Client Services Specialist to join their Theaters and Residencies Division. This role is based in Los Angeles, California, and involves providing top-notch service and support to clients at box offices nationwide. The Client Services Specialist will act as a relationship manager and tech support, advising and assisting ticketing venue partners while supporting all AXS products and services.

Role involves:
  • Working with client Box Office/Ticketing managers to understand their unique challenges.
  • Developing expertise on all AXS products and services.
  • Responding to support and service requests from clients.
  • Facilitating the sharing of best practices and offering advice on event and promotion configuration.
  • Tracking and reporting all client interactions to ensure high-quality service.
  • Troubleshooting and resolving technical support issues.
  • Assisting with event and promotion configuration for full-service clients.

Requirements:
  • 2-4 years of live event ticketing and event programming experience.
  • High School Diploma or its equivalency (BA/BS Degree Preferred).
  • Proficiency with Microsoft Office including Word, Excel, and Outlook.
  • Proven ability to quickly master new end-user software applications.
  • Demonstrated written and verbal communication skills.
  • Ability to provide service in a fast-paced, high-pressure environment.
  • Ability to successfully handle multiple priorities and complete tasks in a timely manner.

Role offers:
  • A highly visible and strategic role working with stakeholders across the business and directly with high-profile sports and music clients.
  • Opportunities for learning and leveling up through training and education reimbursement.
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AXS

AXS, a subsidiary of AEG, is a leading ticketing platform connecting fans with live entertainment. Since 2011, AXS has been dedicated to improving fan experiences by providing innovative solutions for discovering events, securing tickets, and enjoying live performances. The company sells millions of tickets annually for concerts, festivals, sports, and theater events at iconic venues worldwide. AXS collaborates with over 500 premier venues, sports teams, and event organizers across multiple continents.

All Jobs at AXS (33)