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Dataiku is seeking a Technical Support Engineer to join their fully remote support team. The ideal candidate will assist EMEA and global customers in resolving technical issues related to Dataiku's Everyday AI Platform (DSS). This involves troubleshooting installation, security, and integration problems, as well as collaborating with internal teams to escalate and resolve customer issues efficiently.
The role requires a proactive approach to documenting knowledge and contributing to technical articles and knowledge bases. Adaptability and a willingness to assist with various activities in a dynamic startup environment are essential.
Role Involves:
- Helping EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
- Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
- Work with other customer-facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
- Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
- Occasionally wear multiple hats and help out with other activities in a fast-paced and dynamic startup team environment
Requirements:
- At least 3 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product
- Experience with cloud platforms such as AWS, Azure, and GCP
- Experience with Docker and Kubernetes
- Collaborative and helpful mindset with a focus on always working as a team
- A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging, and reproducing errors
- Proficiency working with Unix-based operating systems
- Experience with relational databases (or data warehouses like Snowflake) and SQL
- Ability to read and write Python or R code
What Dataiku offers employee:
- Remote work option
Dataiku
Dataiku, founded in Paris in 2013, is a leading AI platform provider enabling Everyday AI. The company empowers both data experts and domain experts to collaboratively integrate AI into daily operations. Its platform supports a range of AI activities, from advanced analytics to generative AI. With a global presence of over 1,000 employees across 25 countries, Dataiku is backed by prominent investors and focuses on making data accessible and actionable for enterprise-wide AI adoption.