Customer Success Engineer

Job Description

Hightouch is seeking a Customer Success Engineer to empower users to maximize the value of the Hightouch platform. The Customer Success Engineer will work directly with users, answering questions via Intercom, Slack, phone, and email. This role requires strong organizational skills, multitasking abilities, and a technical understanding of API documentation and SaaS tools.

The Customer Success Engineer will collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations, making it ideal for team players who want to impact the company and its customers.

What this role involves:

• Answering user questions via various channels.
• Collaborating with cross-functional teams.
• Contributing to an exceptional customer journey.

Requirements:

• 2+ years in a customer-facing role.
• Experience supporting enterprise customers.
• Technical background.
• Conversant in SQL or willingness to learn.
• Strong discovery and interpersonal skills.
• Excellent communication skills.
• Ability to adapt to a changing environment.

What this role offers:

• Opportunity to work at a high-growth startup.
• Cross-functional collaboration.
• Remote work environment.