Senior Regional Services Partner at Referral Board

Elastic is seeking a Senior Regional Services Partner (RSP) to accelerate customers' time to business value through expert professional services and enablement. The RSP will serve as a trusted advisor to customers, field teams, and Customer Success Group (CSG) leadership.

This role involves crafting services territory strategies, generating proposals, and ensuring customer satisfaction with Elastic Services investments. The RSP will also provide leadership over a portfolio of engagements within the region, acting as a point of escalation and governance in collaboration with Delivery Management and Project Coordination.

Responsibilities:

• Account Team Collaboration & Services Proposal Development
• Building & Fostering Strong Relationships
• Becoming a Strategic Advisor & Driving Customer Advocacy
• Pursue Customer Operational Excellence
• Provide leadership and effective governance over a portfolio of the engagements within the region

Requirements:

• 8-12 years experience in relevant professional services or pre-sales functions
• Proficiency in the value and delivery aspects of search, analytics, or related technologies
• Experience owning complex negotiations across terms, contract structure and associated deliverables
• Strong commercial and delivery governance acumen

Elastic Offers:

• Opportunity to progress towards a Regional Services Leader/Director position