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Apollo.io is seeking a Content Editor to maintain and improve its internal Support knowledge base. The Content Editor will ensure that existing documentation remains accurate, relevant, and easy to use, contributing to the efficiency of the customer support team and enhancing the customer experience.Apollo.io's new content editor role involves:
- Regularly audit and update existing knowledge base articles, FAQs, and troubleshooting guides.
- Ensure all content reflects the latest product or process updates.
- Work closely with customer support teams to identify knowledge gaps and areas for improvement.
- Incorporate feedback from quality assurance teams, customer interactions, and analytics to refine content.
- Maintain a well-structured, searchable knowledge base.
- Improve content accessibility and usability for internal and external users.
- Participate in quality improvement initiatives.
- Collaborate with Enablement and training teams.
- 2+ years of experience in technical writing, content management, or a similar role.
- Familiarity with customer support operations and ticketing systems.
- Proficiency in knowledge base tools like Zendesk Guide, Confluence, or similar platforms.
- Investment in employee growth and development.
- A collaborative work environment.
- Encouragement of bold ideas and courageous action.
Apollo.io
Apollo.io is a leading go-to-market solution trusted by numerous companies globally. Founded in 2015, it is a fast-growing SaaS company providing sales and marketing teams with verified B2B contact data for millions of professionals and companies worldwide. The platform offers tools to engage and convert contacts. Apollo.io helps revenue teams find accurate contact information and automate outreach, turning prospects into customers. The company is backed by top-tier investors and aims to drive revenue potential for its clients.