Accounts Receivable Analyst at Dialpad

Dialpad is seeking an Accounts Receivable Associate for their Billing team, which plays a crucial role in achieving corporate financial objectives. The Billing team is responsible for timely billing and resolving customer-related billing disputes. The Accounts Receivable Associate will own the billing and contract review process, assist with customer disputes and credit collections, and be heavily involved in the Suitebilling implementation.

The Accounts Receivable Associate will work closely with the revenue, orders, and customer success teams to review contracts and determine appropriate billing. They will also work with collections to determine the best approach to clients and execute plans to maximize timely payments. The role involves creating and implementing new processes to improve order to cash strategies.

Responsibilities include:

• Managing customer billing processes through effective collaboration with internal partners.
• Issuing invoices and credits accurately and in a timely way.
• Monitoring customer accounts for non-payments and other irregularities.
• Escalating collection issues and following up with customers.
• Researching and resolving billing inquiries from customers.
• Assisting with Suitebilling implementation.
• Handling special projects and reporting.

Requirements include:

• 2+ years of accounts receivable experience, preferably in a SaaS company.
• Business or accounting-related degree or diploma.
• Accounting software experience, including accounts receivables and cash modules.
• Meticulous attention to detail.
• Strong written and verbal communication skills.
• Intermediate Excel skills (lookups, pivots).
• Ability to work independently and prioritize effectively.

Dialpad offers:

• Medical, dental, and vision plans.
• Monthly stipends for cell phone and home internet bills.
• Reimbursement for gym membership costs.
• Professional development reimbursement.
• Competitive salary.