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Job Description
Dialpad is seeking a Billing Support Representative to manage daily customer inquiries and resolve time-sensitive requests. The role involves collaborating with customers and internal teams to provide world-class customer support related to billing, fraud, and accounts receivable. This position reports to the Billing Support Manager and is based in Pasig City, Metro Manila.
Responsibilities:
- Own customer interactions across all channels (phone, chat, and emails).
- Make intuitive decisions to de-escalate situations when necessary.
- Analyze requests, problems, or issues to build solutions.
- Navigate and utilize internal and external resources to provide solutions.
- Work with the Support Development team to learn our product and internal processes.
- Contribute to the Billing Team by participating in meetings, focused training, and improvements of our product.
Requirements:
- Bachelor's degree in Accounting/Finance or equivalent experience.
- 5 years of customer support & billing/accounting-related experience.
- Experience in debits/credits, accounting, and financial processes.
- Experience in collection inquiries.
- Excellent organizational and detail-oriented skills.
Dialpad offers:
- Competitive benefits and perks.
- Robust training program.
- Vibrant and inclusive office environment.
- Exceptional culture recognized as a Great Place to Work.
