Billing Solutions Specialist at Pacvue

Pacvue is seeking a Billing & Account Solutions Specialist. In this role, the candidate will manage customer accounts and resolve billing issues, serving as a liaison between customers and internal teams to enhance billing processes and the overall customer experience. Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence.

Responsibilities include:

• Managing the end-to-end customer billing experience.
• Handling complex account onboarding for enterprise customers.
• Resolving billing disputes and escalations.
• Serving as the primary contact for billing inquiries and troubleshooting.
• Maintaining billing documentation.

Requirements include:

• 2+ years of experience in billing, customer support, or finance (preferably in SaaS).
• Strong analytical and problem-solving abilities.
• Experience with billing systems and CRM platforms (preferred).
• Ability to manage competing priorities in fast-paced environments.
• Excel and financial analysis proficiency (a plus).
• Excellent communication skills.
• Experience in matrixed reporting structures.
• Cross-functional collaboration skills.

Pacvue offers:

• Competitive salary
• Annual contractor bonuses
• HMO for the contractor and immediate family after three months
• Sick leave and paid time off after three months
• Maternity/Paternity leave (applicable after six months)
• Internal training
• Opportunities for personal and professional growth.