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Customer Support Representative - French Speaking (Hybrid, London Office) at OpenTable

French Speaking Customer Support Representative for OpenTable in London.
Hybrid
On-Site
United Kingdom
USD 129
GBP 100
OpenTable, part of Booking Holdings, Inc., is seeking a French-speaking Customer Support Representative to join their London office starting April 7, 2025. This role involves providing support to customers, answering complex questions about OpenTable products, and ensuring excellent service to a large customer base in North America and OpenTable customers worldwide. The Customer Support Representative will:
  • Answer customer and employee inquiries via phone, email, chat, and WhatsApp.
  • Provide outstanding customer service.
  • Know when to ask for assistance.
  • Take ownership of problem resolution.
  • Accurately log all contacts in the CRM (Salesforce).
OpenTable is looking for candidates who:
  • Have an interest in the restaurant or hospitality industry.
  • Are energetic and enthusiastic.
  • Can identify customer and company needs and find creative solutions.
  • Value integrity and customer trust.
  • Enjoy a script-free environment.
  • Actively seek and implement feedback.
  • Possess experience with Microsoft Windows and Apple operating systems, as well as iOS and Apple Hardware.
  • Have excellent communication skills, especially active listening and writing.
OpenTable offers:
  • 25 days of vacation per year (33 for CSR Team).
  • One Celebration Day per calendar year.
  • Private Health & Dental and Life Insurances.
  • Employee Assistance Program (EAP).
  • Pension Fund.
  • Gym Discount.
  • Bike2Work scheme.
  • Season Loan Ticket.
  • Reimbursable eye tests and contribution towards VDU glasses.
  • Perkbox & Booking.com business discounts.
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OpenTable

OpenTable, a part of Booking Holdings, Inc., is a global leader in the hospitality technology space. With over two decades of industry experience, OpenTable connects millions of diners with tens of thousands of restaurants, bars, and wineries worldwide. The company provides venues with tools to attract guests, manage operations, and maximize revenue. OpenTable fosters a welcoming and inclusive environment, supporting its employees within a global network of travel brands.