Customer Support Representative - German Speaking (Hybrid, London Office) at OpenTable

OpenTable, a part of Booking Holdings, Inc., is seeking a Customer Support Representative who speaks German to join their London office. This role involves providing support to customers, answering questions about product functions, and ensuring excellent service. The ideal candidate will be passionate about helping people and possess logical thinking skills.

The Customer Support Representative will report to the Customer Support Supervisor and serve as the primary contact for OpenTable's customer base. The role requires the ability to adapt to diverse customer styles and foster strong relationships with customers.

In this role, the Customer Support Representative will:

• Answer customer and employee calls, emails, chats, and WhatsApp messages
• Provide outstanding customer service
• Know personal limitations and when to seek assistance
• Take ownership of problem resolution
• Accurately log all contacts in Salesforce

OpenTable requires candidates to have:

• Excellent communication skills in both German and English
• An interest or background in the restaurant or hospitality industry
• Energy and enthusiasm
• The ability to advocate for both customer and company needs
• Integrity and respect for customer trust
• Enjoyment of flexibility in a script-free environment
• Receptiveness to feedback
• Strong communication skills (active listening, writing/typing, informal communications)
• Experience providing customer support via phone, email, and chat (preferably in a software support environment)
• Knowledge of current Microsoft Windows and Apple operating systems, iOS, and Apple Hardware

OpenTable offers the following benefits:

• 25 days of vacation per year (33 days for CSR Team)
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts