Browse All Jobs

Senior Supervisor, Quality Assurance

Senior Supervisor, Quality Assurance role at OpenTable Mexico
OpenTable
On-Site
Mexico
Undisclosed salary
OpenTable is seeking a Senior Supervisor, Quality Assurance to join their team in Mexico City. The role is integral to ensuring positive customer experiences and maintaining high-quality standards. The Senior Supervisor will lead a team of CX Assurance Specialists, providing coaching, guidance, and support to help them reach their full potential.

Responsibilities:
  • Supervise a team of CX Assurance Specialists.
  • Be the subject matter authority in the team’s day-to-day work.
  • Cultivate a collaborative and impactful team culture.
  • Supervise daily operations and be responsible for the team’s work.
  • Conduct regular audits and inspections of the team.
  • Assist Manager in supervising AI tool and optimizing usage.
  • Develop, implement, and streamline team processes.
  • Analyze data and metrics to supervise performance.
  • Provide training and guidance to team members.
  • Assist the Manager in prioritizing and setting team goals.
  • Help implement processes to improve the customer experience.
  • Collaborate with cross-functional teams.
  • Review Customer Satisfaction Surveys.

Requirements:
  • 3-4 years of supervisory experience.
  • 1+ years experience in a Quality Assurance role or equivalent experience.
  • Previous experience with AI tools focused on customer experience a plus.
  • Excellent verbal and written communication skills.
  • Proficient in Excel and G-Suite.
  • Collaboration and relationship-building skills.
  • Strong analytical and problem-solving skills.

OpenTable Offers:
  • Mexican Social Security (IMSS).
  • Christmas Bonus - 30 days.
  • Paid Time Off - 20 days a year.
  • Vacation Premium - 25%.
  • Parental Leave.
  • Bereavement Leave - 3 days.
  • Marriage leave - 3 days.
  • Bonuses.
  • Dental Insurance & Life Insurance.
  • Major Medical Insurance.
Apply

OpenTable

OpenTable, a part of Booking Holdings, Inc., is a global leader in the hospitality technology space. With over two decades of industry experience, OpenTable connects millions of diners with tens of thousands of restaurants, bars, and wineries worldwide. The company provides venues with tools to attract guests, manage operations, and maximize revenue. OpenTable fosters a welcoming and inclusive environment, supporting its employees within a global network of travel brands.