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Technical Account Manager- East Coast\Central

Technical Account Manager role at Vectra, focusing on customer implementation and outcome delivery.
Vectra
Hybrid
On-Site
United States
USD 120,000 - 155,000
Job Description
Vectra is seeking a Technical Account Manager to lead the technical implementation of Vectra's platform for Enterprise customers. The Technical Account Manager will work with customers to expand coverage, improve workflows, and assist with value reporting. They will develop relationships with key contacts, including business executives, security leaders, and IT stakeholders, understanding their strategic business needs and goals.

Responsibilities:
  • Support customers in large and highly complex enterprise organizations.
  • Lead customers throughout the entire customer journey.
  • Conduct customer touchpoints and executive business reviews.
  • Drive integration of the Vectra’s platform into customer's business processes and technical ecosystem.
  • Identify and grow expansion opportunities.
  • Identify and assess renewal risks.
  • Direct crisis and incident response.
  • Develop and implement repeatable programs and processes.
  • Track, measure and report on key metrics.

Requirements:
  • Minimum of 5 years of experience in customer-facing role.
  • Extensive experience supporting high touch enterprise customers.
  • Good understanding of security product lines.
  • Knowledge of TCP/IP, DNS, VPN and SSL technology.
  • Good understanding of current security technologies and risks.
  • Project management skills with high attention to detail.
  • Proven experience in supporting customers with strong empathy.
  • Proven record of establishing and building successful C-level relationships.
  • Excellent presentation and communication skills.

Vectra offers:
  • Competitive base pay
  • Incentive plan eligibility
  • Participation in the employee equity plan (stock options)
  • Health care insurance
  • Income protection / life insurance
  • Access to retirement savings plans
  • Behavioral & emotional wellness services
  • Generous time away from work
  • A comprehensive employee recognition program
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Vectra

Vectra AI is a leader in AI-driven threat detection and response, catering to hybrid and multi-cloud enterprises. Their platform delivers integrated security signals across public cloud, SaaS, identity, and data center networks. Powered by patented Attack Signal Intelligence, Vectra AI empowers security teams to prioritize, investigate, and respond to cyber-attacks efficiently. With numerous patents and vendor references, organizations worldwide rely on Vectra AI to combat modern threats.

All Jobs at Vectra (25)