Senior Sales Engineer at Intercom

Intercom is seeking a Senior Sales Engineer to join their Customer Solutions Team in Sydney. The role involves engaging with customers as a trusted advisor, defining and demonstrating value throughout the sales cycle. The Senior Sales Engineer will partner with Product, R&D, and Engineering to ensure customer needs are at the core of Intercom's AI-powered solutions.

The Senior Sales Engineer will be responsible for:

• Leading technical discovery to identify and address customer needs
• Delivering an exceptional pre-sales experience by articulating Intercom's value and technical expertise
• Conducting impactful, value-based solution reviews and in-depth technical sessions
• Designing and leading tailored Proof of Concepts (POCs)
• Serving as the primary resource for RFPs and customer security questions
• Collaborating cross-functionally with Product and Engineering
• Building trust with customers
• Continuously improving processes
• Commiting to customer success

The ideal candidate will have:

• Minimum of 7 years of experience in a technical pre-sales role
• Strong technical acumen
• Ability to solve problems independently
• Proven time management skills
• Demonstrated ability to quickly identify and communicate the value proposition
• Experience working closely with product and engineering teams
• Familiarity with managing POCs, RFPs, and addressing complex security questions
• Excellent communication and interpersonal skills
• Ability to challenge the status quo and continuously improve Sales Engineering processes
• Willingness to travel occasionally

Intercom offers:

• Competitive salary and equity
• Catered lunch every weekday, plus a fully stocked kitchen
• Regular compensation reviews
• Flexible paid time off policy
• Healthcare stipend towards private health insurance