Customer Success Manager, West

Job Description

Vercel is seeking a Customer Success Manager to enhance the experience of its Enterprise customers. This role involves managing a portfolio of customer accounts and driving business value by leveraging Vercel's solutions. The Customer Success Manager will oversee the post-sales customer lifecycle, including onboarding, setting success criteria, resolving issues, identifying expansion opportunities, and managing renewals.Role involves:

• Managing a portfolio of Enterprise customers.
• Aligning Vercel solutions with customer business strategies.
• Leading customers through training and adoption of best practices.
• Guiding customers through their journey and driving adoption.
• Enabling customers to use Vercel's solutions effectively.
• Prioritizing account portfolio for retention and growth.
• Maintaining high levels of customer engagement and satisfaction.
• Facilitating Executive Business Reviews.
• Building and maintaining account plans.
• Acting as the Voice of the Customer.
• Partnering with the Sales team to identify expansion opportunities.

Requirements:

• 3+ years of experience in B2B / SaaS.
• Experience managing post-sales success for Developer Tools, Infrastructure, and/or Open Source products.
• Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
• Strong collaboration skills and comfortable with remote work.
• Knowledge of CI/CD, deployment pipeline, and the SDLC process.
• Comfortable managing accounts with varying requirements.
• Self-starter with a solution-focused mindset.
• Strong initiative and willingness to learn technical concepts.

Role offers:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Mentorship and opportunities for professional development.
• Flexible Time Off.
• WFH budget.