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KnowBe4 is seeking a Customer Implementation Specialist (CIS) to join their Customer Success team in Utrecht, Netherlands. This role is crucial for ensuring a seamless onboarding experience for new customers across KnowBe4's product lines. The CIS will collaborate with Customer Success Managers (CSMs) and internal stakeholders to guide clients through the implementation process, ensuring they quickly realize the value of the platform.
The Customer Implementation Specialist is responsible for the smooth onboarding and integration of KnowBe4’s products for new customers. He will work closely with customers to facilitate the adoption and effective use of the KnowBe4 platform.
Role Involves:
- Leading the onboarding process for new customers.
- Collaborating with CSMs and Sales teams.
- Providing hands-on support during platform setup and training.
- Acting as the primary point of contact during implementation.
- Conducting regular check-ins with clients.
- Documenting implementation steps.
- Coordinating with technical support.
Requirements:
- Associate’s Degree or equivalent experience.
- Familiarity with IT Security concepts.
- Experience with Salesforce or other CRM.
- Experience with Microsoft Excel and Word.
- Experience with Gmail and Google Docs.
- Experience with web browsers.
- Strong communication, time management, and customer service skills.
- Basic technical understanding of the KnowBe4 platform.
- Ability to work independently and build rapport with customers.
Role Offers:
- Company-wide bonuses based on monthly sales targets.
- Employee referral bonuses.
- Adoption assistance.
- Tuition reimbursement.
- Certification reimbursement and completion bonuses.
- Relaxed dress code in a modern, high-tech, and fun environment.
KnowBe4
KnowBe4 is the provider of the world's largest security awareness training and simulated phishing platform, empowering tens of thousands of organizations globally to combat social engineering. By training employees to make informed security decisions, KnowBe4 helps organizations manage the ongoing challenges of human error. The company fosters a welcoming workplace valuing radical transparency, extreme ownership, and continuous professional development. KnowBe4 has received numerous accolades as a top workplace, certified in multiple countries, and recognized for its culture and employee satisfaction.