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KnowBe4 is seeking a Customer Success Manager to cultivate strong customer relationships and maximize customer lifetime value. Located in Melbourne, Australia, this role involves ensuring customers achieve their objectives through the effective use of KnowBe4's products and services.
The Customer Success Manager will manage new customer onboarding and assist with renewals. They will also perform periodic business reviews, drive cross-functional initiatives, and meet performance and bookings targets.
Responsibilities:
- Forge relationships with customers to understand their objectives
- Develop strategies to achieve customer objectives
- Manage the onboarding process
- Monitor customer usage and health
- Perform periodic business reviews
- Drive initiatives to improve customer experience
- Meet performance metrics and bookings targets
Requirements:
- Associate’s degree or equivalent experience
- Familiarity with IT Security concepts
- Experience with Salesforce or other CRM
- Excellent communication and customer service skills
- Strong time management and organizational skills
KnowBe4 offers:
- Company-wide bonuses
- Employee referral bonuses
- Tuition and certification reimbursement
- Relaxed dress code
KnowBe4
KnowBe4 is the provider of the world's largest security awareness training and simulated phishing platform, empowering tens of thousands of organizations globally to combat social engineering. By training employees to make informed security decisions, KnowBe4 helps organizations manage the ongoing challenges of human error. The company fosters a welcoming workplace valuing radical transparency, extreme ownership, and continuous professional development. KnowBe4 has received numerous accolades as a top workplace, certified in multiple countries, and recognized for its culture and employee satisfaction.