L3 Support Engineer at Keyfactor, Inc.

Keyfactor is seeking a L3 Support Engineer to join their team in Barcelona. In this hybrid role, the Support Engineer will play a crucial part in maintaining customer satisfaction by combining strong technical skills with the ability to handle complex customer scenarios.

The responsibilities include:

• Troubleshooting and resolving complex software issues.
• Managing and prioritizing the L3 support queue.
• Participating in meetings with customers to address software issues.
• Reproducing issues by replicating complex customer environments.
• Analyzing source code and customer scenarios to identify root causes.
• Debugging and coding .NET languages.
• Documenting issues and contributing to internal documentation.
• Analyzing performance issues in different environments.
• Providing technical expertise in testing, deploying, and upgrading software.
• Participating in new product development and customer training.
• Being part of the 24/7 support service pool.

The ideal candidate will have:

• Strong experience in the enterprise software industry.
• Strong background in .NET programming environments.
• Working knowledge of Cloud-based and On-premises environments.
• Expert knowledge in Windows and networking (TCP/IP).
• Advanced analytical and problem-solving skills.
• Strong understanding of Public Key Infrastructure (PKI) is highly valued.

Keyfactor offers:

• Hybrid work model and flexible working practices.
• Comprehensive benefit coverage.
• Unlimited time off (US) and competitive time off globally.
• Monthly Talent development and Cross Functional meetings to support professional development.