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Intercom is seeking a Senior Data Foundations Engineer to join their team in Dublin. Intercom aims to improve customer experiences with their platform, used by over 25,000 businesses. The Data Foundations team manages APIs and services for customer data, integrations, user identity, and data segmentation.
This role involves:
The ideal candidate should have:
Intercom offers:
Intercom has a hybrid working policy, requiring employees to be in the office at least two days per week.
This role involves:
- Designing, developing, and maintaining APIs for user, company, and conversation data.
- Building and improving integrations with Salesforce, Stripe, Jira, and GitHub.
- Enhancing developer-facing documentation.
- Implementing systems to monitor and detect bottlenecks and data quality issues.
- Collaborating with Product, Design, and Customer Support teams.
The ideal candidate should have:
- Several years of professional experience with a modern programming language.
- Experience with queueing systems.
- Experience creating and consuming APIs and API documentation.
- Cloud provider experience (preferably AWS).
- Awareness of data security and privacy.
- A track record of impactful work.
- Backend development experience with Ruby on Rails or similar.
- Familiarity with APIs, webhooks, and data integration best practices.
- Experience with relational databases (PostgreSQL, MySQL, or similar).
- Strong problem-solving skills and a collaborative mindset.
Intercom offers:
- Competitive salary and equity.
- Lunch, snacks, and a stocked kitchen.
- Regular compensation reviews.
- Pension scheme with up to 4% match.
- Life assurance and health and dental insurance.
- Flexible paid time off.
- Paid maternity and paternity leave.
- Cycle-to-Work Scheme.
Intercom has a hybrid working policy, requiring employees to be in the office at least two days per week.
Intercom
Intercom provides a customer communication platform with the goal of enabling businesses to deliver exceptional customer experiences online. It serves over 25,000 businesses, offering tools for customer service and support team efficiency. Intercom is focused on AI-powered customer service, featuring Fin by Intercom, and Helpdesk by Intercom. Driven by core values of innovation and customer value, Intercom aims to lead the AI revolution in customer service. The platform facilitates millions of messages monthly between businesses and their customers.