Senior Researcher at Intercom

Intercom is seeking a Senior Researcher to join their Research, Analytics & Data Science (RAD!) team. The company is on a mission to help customers provide incredible customer experiences online through its platform, including Fin by Intercom and Helpdesk by Intercom.

The Senior Researcher will partner closely with Intercom’s growth and web team to generate insights that support Intercom's growth strategy.

Role involves:

• Working closely with product managers, designers, marketers, and data scientists.
• Executing research studies from end to end.
• Developing an independent, evidence-based perspective on opportunities to improve growth outcomes.
• Crafting insights stories, sharing findings, and advocating for recommendations.
• Collaborating with data scientists and product analysts.

Requirements:

• 5+ years experience working with research to solve problems and drive evidence-based decisions.
• Demonstrated ability to develop and execute strategic programs of research, incorporating both qualitative and quantitative methods.
• Demonstrated ability to influence and guide strategy with insights.
• Excellent communication skills and a focus on driving impact.
• Strong growth mindset and sense of ownership.
• Innate passion and curiosity.

Role offers:

• Competitive salary and equity in a fast-growing start-up
• Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible vacation policy and flexible holidays
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• MacBooks (or other equipment)

Intercom has a hybrid working policy and expects employees to be in the office at least two days per week.