Renewals Account Executive - German Speaker at Algolia

Algolia is seeking a Renewals Account Executive to manage strategic engagements with high-value customers. The Renewals Account Executive collaborates with Account Executives and Customer Success Managers to align on account strategies, understand customer sentiment, and identify risks and expansion opportunities.

The role involves managing the renewal process, providing renewal notices, creating quotes, forecasting, negotiating, and addressing customer legal and procurement requirements. The Renewals Account Executive works cross-functionally with Sales, Customer Success, Finance, and the deal desk. This customer-centric role offers the opportunity to work directly with Algolia's customer base and engage in complex customer interactions, building relationships and maximizing mutual benefit during renewals.

Role responsibilities:

• Owning and executing a portfolio of renewal contracts in an assigned territory
• Ensuring all renewals occur on time
• Identifying growth opportunities and providing insights to the business that improve future business outcomes
• Partner with Account AE to develop and execute win/win negotiation strategies for account contract renewals
• Drive and manage the renewal process with customers, including renewal quotes and renewal opportunities
• Maximize account growth opportunities by playing an active role on the account team
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Provide Customer Success Management and Sales with complete visibility to renewals
• Accurately maintain/update and provide renewal forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies
• Follow and adhere to best practices for all internal processes
• Achieve financial and strategic targets for minimising attrition, positioning favourable terms, boosting incremental revenue via up-sells, cross-sells and add-ons, and maximising customer value
• Accurately forecast and manage pipeline on a monthly and quarterly basis

Requirements:

• Fluency in German
• 3+ years of relevant experience at a SaaS/Software Company
• Ability to manage strategic and enterprise level accounts, identify problems and opportunities, and provide solutions for each of them with strong process management, negotiation skills, financial acumen, and ability to apply strict policies
• Ability to build relationships and collaborate closely with teammates
• Ability to react and adapt to potential rapid shifts in priorities and organisational policies
• Excellent presentation, written and verbal communication skills
• Ability to set priorities, drive decisions and get closure on recommendations and issues
• Strong attention to detail and process-oriented
• Proven time management skills with the ability to prioritize tasks
• Constantly looking to learn and improve
• Ability to deeply understand customers sentiment or needs, and strategically involve other parties (such as AE, CSM, or leadership) to prevent risk proactively
• Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, lots of change and building internal infrastructure)

What Algolia offers:

• Flexible workplace strategy: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease