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Customer Operations Representative

Customer Operations Representative at GoCardless, Riga, Latvia.
GoCardless
Remote
Hybrid
On-Site
Latvia
USD 17,456 - 30,885
EUR 1,300 - 2,300 per month
Job Description
GoCardless is seeking a Customer Operations Representative to join their team in Riga, Latvia. This role is crucial in supporting customers and ensuring a smooth journey from day one. The successful candidate will work closely with customers and various teams within GoCardless, developing communication, operational, and prioritization skills. GoCardless was recently honored with the prestigious CEE Business Services Award for being the ‘Most Vibrant Employer - Latvia.’

Role Involves:
  • Providing excellent customer service via email and phone.
  • Addressing product usage inquiries and troubleshooting issues.
  • Conducting KYC checks.
  • Analyzing and reporting product issues.
  • Guiding customers on using the dashboard.
  • Monitoring customer complaints on social media.
  • Performing politically exposed persons (PEP), Sanctions and Adverse media screening.

Requirements:
  • Fluency in English (written and spoken).
  • Previous experience in customer support is preferred.
  • Ability to handle a high volume of calls and emails.
  • Strong attention to detail.
  • Comfort with complexity and technical products.
  • Ability to follow and improve processes.
  • Ability to work fast and remain calm under pressure.

GoCardless Offers:
  • Hybrid work model with the opportunity to work remotely 2 days a week (after training).
  • Wellbeing support and medical cover.
  • Work Away Scheme (up to 90 days in any 12-month period).
  • Equity in the company.
  • Generous holidays, volunteer days, and wellness days.
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