Job Description

Senior Technical Support Engineer

WOO X is seeking a Senior Technical Support Engineer to join their Tech Support team. The successful candidate will play a crucial role in providing assistance to WOO X's valued customers.

This role involves:

• Providing timely and accurate feedback to customers.
• Investigating technical issues and performing analysis using logs.
• Classifying the urgency of issues and escalating them to relevant teams.
• Contributing to educating and supporting client services teams.
• Defining the framework of the documentation process for product changes.
• Bringing the client voice to internal teams, collecting context information, and raising issues to the Dev Team.

Requirements:

• Proven experience as a Technical Support Engineer.
• Excellent communication skills, both verbal and written.
• Ability to collaborate effectively with internal teams and external clients.
• Proficiency in using communication platforms such as JIRA, Zendesk, and Telegram.
• Strong documentation skills.
• Development capabilities with proficiency in one programming language (C++, Java, Python, JavaScript, etc.).
• Ability to guide clients in implementing trading programs with the company's API.
• Proficiency in using monitoring and troubleshooting tools like Linux Shell Script, SQL, ELK (Kibana), Grafana.
• Fluent English.

WOO X offers:

• Work flexibility.
• A supportive team environment.
• Performance-based annual bonus.