Technical Project Manager

Job Description

Aisera is seeking a Technical Project Manager to join its Customer Success team. The ideal candidate will partner closely with internal teams to bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. The Technical Project Manager will serve as the voice of the customer and ensure they achieve their desired business outcomes.

Responsibilities:

• Own and collaborate on onboarding projects and different customer initiatives from initiation to production
• Report on the status of projects internally and externally.
• Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management.
• Build trusted relationships with external partners as well as internal product and engineering teams that you’ll work with directly
• Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work.
• Make sure we don't drop the ball on any projects, initiatives, or commitments.
• Identify process gaps in how Aisera operates as an organization, and work with leadership to course-correct & streamline our internal delivery processes

Requirements:

• 3-5 years professional experience in technical project management
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
• Extreme follow-through ability. You set the bar on ensuring things don't get dropped
• Willingness to get in the weeds and make things happen
• Comfortable in a startup environment, Aisera moves quickly and wear many hats in a dynamic environment
• Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management
• Self-awareness and a desire to continually improve
• Bachelor’s or higher degree in computer science, engineering, or related technical field