Community Management Specialist

Job Description

NetEase Games is seeking a Community Management Specialist to oversee the development and management of the game community, focusing on user growth, engagement, and retention rates. The Community Management Specialist will supervise a team of customer service representatives and oversee community interactions to promote positive player engagement.

Responsibilities:

• Oversee the development and management of the game community.
• Supervise a team of customer service representatives.
• Oversee community interactions and promote positive player engagement.
• Manage community moderators and conduct performance evaluations.
• Review and localize content for the community.

Requirements:

• Bachelor's degree or higher.
• Minimum of 1 year of experience in game community management.
• Native English speaker or near-native proficiency.
• Previous experience in player support or communication with players preferred.
• Strong ability to conduct user research.
• Familiarity with community management best practices on Discord and Reddit.