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Technical Support Executive - German & English Speaking (f/m/d)

Technical Support Executive role involves Technical Integration Support.
Awin
Remote
Hybrid
On-Site
Germany
Undisclosed salary
Job Description

Awin is seeking a Technical Support Executive (f/m/d) to join the Technical Services department. In this role, the individual will provide high-level Technical Support during the Integration Process for top brands onto Awin's Network. The role involves liaising with clients' marketing and technical sides to ensure the successful and timely implementation of Awin's online tracking technology.

The role involves:

  • Assisting clients when launching onto the Network by providing detailed and thorough Technical Integration Support
  • Acting as the ‘middle-man’ to give technical guidance clearly and concisely
  • Isolating errors quickly within client setups and provide feedback on possible solutions
  • Negotiating and objection handle below standard setups that do not align with team targets
  • Contributing to the monthly Integration Team targets, which are incentivised on over-performance
  • Reviewing fellow team members' work for the purpose of technical sign-off
  • Reporting technical issues/bugs with the platform and escalating as appropriate
  • Administration of a knowledge base used internally and externally
  • Providing high level training to internal colleagues
  • Testing of new developments and features

Requirements:

  • Strong analytical skills
  • Strong communication skills (fluency in both German and English to C1+ level)
  • Customer service skills and an understanding of the importance of relationship building
  • Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP
  • Familiarity with E-commerce platforms and their use
  • Self-motivated and a self-starter
  • Understanding of processes and procedures and their application
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work harmoniously and effectively as part of a work team

Awin offers:

  • Flexi-Week and Work-Life Balance
  • Remote Working Allowance
  • Flexi-Office and hybrid/remote work possibilities
  • Development opportunities through Awin Academy
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Awin

Awin is a global affiliate marketing network established in 2000, fostering an open partner ecosystem. The company provides a platform connecting advertisers and publishers, offering support and tools to optimize affiliate programs. Awin emphasizes a dynamic, inclusive, and social culture, promoting diversity and flexibility through initiatives like remote work options and a focus on work-life balance. The company invests in employee development with training programs and encourages peer recognition. Awin champions uniqueness and authenticity, striving to build a transparent network of affiliate partnerships.

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