Browse All Jobs

Implementation Manager at Payhawk

Implementation Manager to drive customer adoption of Payhawk.
Hybrid
On-Site
Spain
Undisclosed salary

Payhawk is seeking an Implementation Manager to join their Customer Success Organization. The Implementation Manager will play a critical role in driving customer adoption and delivering value to clients throughout their lifecycle. He will understand the customer needs and configure their Payhawk accounts.

Responsibilities:

  • Lead the onboarding process for new customers.
  • Develop and execute customized project plans.
  • Ensure new customers quickly realize the value of Payhawk.
  • Use product data and insights to identify opportunities for optimizing customer setups.
  • Assist customers in scaling their Payhawk usage.
  • Act as a trusted advisor to customers.
  • Gather customer feedback on potential product improvements.
  • Partner with Account Executives.
  • Work closely with cross-functional teams.

Requirements:

  • 2+ years as Customer Success Specialist/Project Manager in a high-growth environment.
  • Tech savvy with an ability to fully understand our software.
  • Native Spanish and bi-lingual/ professional level of English.
  • Excellent verbal and written communication skills.
  • Excellent organisation skills and detail-oriented.
  • Fast learner and capable of keeping up with a fast-growing environment.
  • Ability to prioritise and multitask with clients and colleagues.
  • Experience in SaaS and/or Fintech industry would be ideal.

Payhawk offers:

  • 30 days paid time off
  • Competitive compensation package
  • Health and dental package
  • Fitness membership through ClassPass
  • Exchange policy to another Payhawk office (Amsterdam, Paris, Barcelona, London, Sofia)
  • Flexible working hours
  • Regular team-wide events
  • Opportunity to use the Payhawk product with a monthly travel allowance.
Apply

Payhawk

Payhawk is a global spend management solution provider, offering company cards, expense reimbursements, and accounts payable automation in one platform. The company serves scaling businesses across 32 countries, with a focus on enabling finance teams to control and automate company spending. With offices across Europe and in New York, Payhawk is supported by investors, and values diversity, inclusion, work-life balance, and continuous learning. The company is also committed to improving its environmental and social impact and is working towards B Corp certification.