Implementation Manager, French Speaking

Payhawk, a leading global spend management solution, is seeking an Implementation Manager to join their Customer Success Organization in Barcelona. The Implementation Manager will play a critical role in driving customer adoption and ensuring clients extract maximum value from Payhawk's platform. This involves onboarding new customers, configuring their accounts, delivering training, and optimizing account setups.

Responsibilities:

• Lead customer onboarding and implementation, creating tailored project plans.
• Drive customer adoption by identifying optimization opportunities.
• Act as a trusted advisor to customers, aligning Payhawk's capabilities with their needs.
• Gather customer feedback and propose process improvements.
• Partner with Account Executives to identify upsell opportunities.

Requirements:

• 2+ years as Customer Success Specialist/Project Manager.
• Tech-savvy with an ability to fully understand our software.
• Native Spanish and bi-lingual/ professional level of French.
• Excellent verbal and written communication skills.
• Excellent organisation skills and detail-oriented.
• Fast learner and capable of keeping up with a fast-growing environment.
• Ability to prioritise and multitask with clients and colleagues.
• Experience in SaaS and/or Fintech industry would be ideal.

Payhawk offers:

• 30 days paid time off
• Competitive compensation package
• Health and dental package
• Fitness membership through ClassPass
• Exchange policy to another Payhawk office (Amsterdam, Paris, Barcelona, London, Sofia)
• Flexible working hours
• Regular team-wide events
• Opportunity to use the Payhawk product with a monthly travel allowance.