Global Care Companion, Filipino Speaking at Carrot Fertility

Carrot Fertility is seeking a compassionate and dedicated Care Companion to join their team. In this role, the individual will use both English and Filipino to assist members, providing accessible, inclusive, and high-quality fertility and family-forming care. The role primarily involves phone and email support, with opportunities for video chat and other communication avenues.

The Care Companion will play a crucial role in shaping members' experiences, helping them navigate and achieve their family-forming goals. The Care Companion team supports all legal paths to parenthood and works with members living in the US and 50+ countries. This is a part time role with various shifts and availability.

Responsibilities:

• Provide outstanding customer service using excellent communication and empathy skills.
• Effectively address member questions and concerns, ensuring they receive the guidance they need.
• Guide members through their family-forming journeys, starting from their initial interaction with Carrot.

Requirements:

• Bachelor's Degree
• 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
• Superior communication skills, both written and verbal
• Ability to empathetically support a diverse member population through all paths to parenthood
• Bilingual in English and Filipino

Carrot Offers:

• A holistic Total Rewards package including health and wellness benefits and retirement savings plans
• Short- and long-term incentives
• Parental leave
• Family-forming assistance
• A competitive compensation package