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OKX is seeking an Operations Analyst, MENA (Arabic Speaker) to join their team in Dubai. The analyst will play a crucial role in optimizing customer experience, managing content, overseeing fiat transactions, and monitoring performance.
The Operations Analyst will be responsible for:
- Analyzing customer pain points and collaborating across departments to implement process improvements.
- Developing, maintaining, and updating Support Center articles.
- Overseeing the processing of fiat transactions, addressing complex edge cases, and managing disputes.
- Continuously monitoring conversion funnels and other KPIs to identify opportunities for optimization.
OKX requires candidates to have:
- 2+ years of experience in operations or customer support, ideally within a crypto or fintech environment.
- Strong understanding of customer service operations, KYC/KYB regional requirements, and fiat operations.
- Excellent written and verbal communication skills with the ability to engage effectively with both customers and internal teams.
- Fluency in English and Arabic.
OKX offers:
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependants
OKX
OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing access to crypto trading and decentralized applications. Trusted by institutions, OKX emphasizes safety and reliability, evidenced by its Proof of Reserves. With a global presence, OKX fosters a culture driven by core principles, promoting a collaborative and diverse environment. The company is dedicated to reshaping the future through crypto, contributing to individual freedom. OKX focuses on innovation, regulatory compliance, and delivering a user-centric experience in the rapidly evolving web3 space.