Quality Manager at KAYAK

KAYAK, a leading travel search engine, is seeking a Quality Manager to ensure the quality and customer experience of its website. The Quality Manager will collaborate with development, design, and product teams to define features and products. They will complement the existing test automation base with user-centric exploration, identifying and reporting issues and user experience improvements. The role also involves mentoring and coordinating the work of other QA Engineers.

Responsibilities include:

• Identifying, documenting, and analyzing product quality requirements and acceptance criteria.
• Owning the testing process within the team, ensuring timely and comprehensive testing.
• Mentoring and coordinating the work of QA Engineers.
• Planning and monitoring the development, implementation, and execution of test automation.
• Assisting with triaging defect backlogs.
• Analyzing customer experience and identifying improvements.
• Acting as a domain expert and advocating for quality, suggesting process improvements.
• Working on scheduled and unscheduled releases based on an On-Call rotation.

Requirements include:

• 4+ years of experience in software testing.
• Experience in creating and implementing test plans and providing early feedback.
• Hands-on experience in exploratory testing techniques.
• Strong QA knowledge, tools, and processes, including Agile and Kanban.
• Knowledge and experience with web test automation tools (Selenium, WebdriverIO, Cypress, Playwright).
• Understanding of bug lifecycle.
• Excellent communication skills (written and verbal).
• Problem-solving skills and attention to detail.
• Teamwork skills, proactiveness, and ownership.
• Continuous improvement attitude.
• Time management and task prioritization skills.
• Ability to attend the office at least 3 days a week.

KAYAK offers:

• Ability to work remotely for up to 20 days per year.
• Funds for career growth.
• Access to on-demand e-learnings.
• Health Insurance.
• Flexible sick time off.
• Financial support for sick leave and parental leave.
• Additional day off on your birthday.
• Company-wide vacation week.
• Free lunch, daily snacks, and yoga at the office.
• Paid volunteering time.
• Company-paid therapy sessions, subscription to HeadSpace, and Internal Communities