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NeuraFlash is seeking a skilled Sr. Service Cloud Consultant to enhance its Service Cloud practice. The consultant will collaborate with customers to grasp their business needs, ascertain requirements, and formulate, construct, assure quality, and initiate solutions. This role offers the chance to contribute significantly to a top-tier team, engage with exciting clients, and collaborate closely with Salesforce and AI teams.
- Defining requirements with customers and deliver solutions.
- Architecting and building implementations of Service Cloud and Field Service Lightning.
- Configuring Salesforce Solutions using point-and-click tools.
- Building solutions around digital channels like chatbots and messaging.
- Leveraging Salesforce Platform to implement scalable solutions.
- Partnering with the Artificial Intelligence team to create innovative Salesforce solutions.
- Acquiring new technical expertise and understanding of latest Salesforce features and major launches.
Requirements:
- 3+ years project experience in a hands-on position
- 2+ years experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases
- Solid understanding of Salesforce Platform and its architecture
- Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc.
- Basic understanding of Service Cloud Object model and relationships
- Basic understanding of Embedded Service Configuration and Email-to-Case + Web-to-Case
- Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
NeuraFlash offers:
- Remote work opportunities
- Travel opportunities for certain roles
- Flexible work environment
- Collaborative environment
NeuraFlash
NeuraFlash is a leading AI solution provider, specializing in transforming business operations through cutting-edge technologies. The company integrates platforms, such as Salesforce Einstein and Amazon Connect, to deliver intelligent, tailored solutions. NeuraFlash focuses on revolutionizing workflows, improving customer experiences, and driving impactful results. As pioneers in generative AI and AI agents, they empower organizations to thrive in the evolving digital landscape. NeuraFlash distinguishes itself as Salesforce's premier partner for Agentforce, developing AI-powered bots and streamlining business processes, they are at the forefront of AI innovation.