AWS Solution Architect at NeuraFlash

NeuraFlash is seeking an AWS Solution Architect to ensure customer success in building and launching Amazon Connect solutions. The role involves conducting technology assessments, facilitating business process reviews, and educating customers on the value proposition of AWS. The AWS Solution Architect will oversee technical teams, act as a liaison between technical teams and business stakeholders, and drive best practice contact center design. This position requires independent judgment and leadership on enterprise-level projects. The candidate will work with cutting edge technology such as Agentforce.

Responsibilities include:

• Ensuring customer success in building and launching Amazon Connect solutions.
• Conducting technology assessments and audits.
• Facilitating business process reviews.
• Educating customers on the value proposition of AWS.
• Overseeing and mentoring technical teams.
• Acting as a liaison between technical teams and business stakeholders.
• Delivering customer end-user training and documentation.
• Leading vision and strategy discussions.

Requirements include:

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js).
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers.
• API integration experience.
• Strong troubleshooting and debugging skills.
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy.
• Contact Center architecture knowledge.
• Experience in technology/software sales, pre-sales, or consulting.
• Advanced knowledge of AWS services and cloud architecture.
• Salesforce knowledge and familiarity with Salesforce Service Cloud.
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.).
• Experience with WorkForce Management solutions.
• Experience working with outbound dialers and campaign management.
• Knowledge of software development methodologies such as Agile and Scrum.
• AWS Cloud Practitioner Certification.
• AWS Developer Associate Certification or Professional.
• AWS Solution Architect Certification or Professional.
• Salesforce Certified Administrator.
• English Fluency.
• Ability to travel Internationally.

NeuraFlash offers:

• Remote Work