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NeuraFlash is seeking an AWS Sr. Consultant to support customers in adopting Amazon Connect solutions and achieve positive outcomes for clients. The consultant will conduct technology assessments, educate customers on AWS value, and facilitate business process reviews. They will translate business goals into user stories and act as a liaison between technical teams and stakeholders. The role involves collaborating with Solution Architects, collecting business requirements, and delivering end-user training.
Role Involves:
- Supporting customers in adopting Amazon Connect solutions
- Conducting technology assessments and audits
- Educating customers on the value proposition of AWS
- Facilitating business process reviews
- Translating business goals into user stories
- Acting as a liaison between technical teams and business stakeholders
- Reviewing and approving solution designs
- Generating estimates and timelines for Statements of Work
- Delivering customer end-user training and documentation
Requirements:
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs
- Hands-on scripting/coding experience
- Communication and presentation skills
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
NeuraFlash offers:
- Opportunity to work remotely
- Flexibility in work schedule
- Collaboration with smart team members
NeuraFlash
NeuraFlash is a leading AI solution provider, specializing in transforming business operations through cutting-edge technologies. The company integrates platforms, such as Salesforce Einstein and Amazon Connect, to deliver intelligent, tailored solutions. NeuraFlash focuses on revolutionizing workflows, improving customer experiences, and driving impactful results. As pioneers in generative AI and AI agents, they empower organizations to thrive in the evolving digital landscape. NeuraFlash distinguishes itself as Salesforce's premier partner for Agentforce, developing AI-powered bots and streamlining business processes, they are at the forefront of AI innovation.