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ClickHouse is seeking a Technical Support Engineer to join their global Support Engineering team. This is a customer-facing role involving customer interactions via chat, calls, Slack messages, and virtual meetings. The engineer will triage support tickets, support the user community, assist with pre- and post-sales activities, partner with the Go To Market team, and suggest improvements to Support processes. This role requires availability from 11:30 to 20:30 India Standard Time Monday - Friday and participation in an on-call rotation.
What this role involves:
- Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Developing solutions based on ClickHouse Cloud and ClickHouse open-source
- Collaborating with global Support Services, Engineering, Go to Market, and Product Management teams
- Mentoring, training, and sharing knowledge with colleagues, users, and customers
- Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse
Requirements:
- Technical experience in ClickHouse or relevant domains (SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker)
- Previous experience as a Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Availability to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal English communication skills
- Teamwork mindset, global engagement, and problem-solving skills
- Self-driven, curious, and eager to learn and grow
ClickHouse offers:
- Flexible work environment
- Healthcare contributions
- Equity in the company
- Flexible time off
- Home office setup (for remote employees)
- Employee-driven international mobility
ClickHouse
ClickHouse is the company behind the open-source, high-performance columnar OLAP database management system designed for real-time analytics. Their cloud-first solutions enable users to generate reports from petabytes of raw data with sub-second latencies, outperforming traditional systems by 100-1000x. ClickHouse fosters a collaborative environment, driven by innovation, and offers solutions adopted by companies like Lyft, Cisco, and eBay.